West Palm Beach: 561-294-5011
Monday through Friday from 8:00 a.m. to 5:00p.m. If we are very busy, you may get our voice mail. We return our calls promptly. If you reach us after hours, your call will be returned by our next business day.
Our office is closed on all major holidays. Many of our cleaning staff still work on major holidays, excluding Thanksgiving Day and Christmas Day and New Years Day. If no one is available to perform your cleaning on a holiday, we will email or call you to reschedule at least one week prior.
Each of our clients has different needs. Please keep us informed of any comments or suggestions you may have. The more specific your feedback, the better job our staff can do for you. In the event that you are not satisfied with the cleaning, please let management know of your concerns within 48 hours of the service.
Quotes for Commercial clients are not listed on the website. Please send an email and request for your quotes.
A Woman's Touch Residential Cleaning Service, LLC provides the products and equipment necessary to clean your home. Our products are earth-friendly and completely safe for your surfaces. If you would like us to use a product we do not carry, then please provide that product and we will be happy to use it in your home. We cannot, however, guarantee the safety of products that you provide. For heavy build-up or stains, we may request your permission to use a stronger cleaning agent, which may contain toxins. Please ask our office if you would like more specific information on our products.
We are happy to customize cleanings to fit individual needs. Please communicate these needs to our management staff and we will be happy to accommodate, so long as the requests are for tasks in which our cleaner has been professionally trained. We offer several different types of cleanings tailored to your needs. Below is a list of the tasks performed on each type of cleaning, and how the time is used:
No Risk booking policy for hourly cleanings:
On a first time cleaning, or if it has been over 3 monts since the last cleaning with us, the cleaning will be charged by the hour. For hourly cleanings, the cleaners work from a written list of priorities provided by the client and get as much done as possible. Priority lists are typically completed via email. We encourage our clients to over-book rather than under-book the number of hours for a first time or occasional cleaning. There is no risk in over-booking, because we only charge for the amount of time it takes to do the cleaning. We only have a 2 hour minimum. The risk in under-booking is that the cleaning may only be partially completed, and our schedule may not allow us to stay longer. Please be as specific as possible on your priority list to ensure your cleaning is fit to your needs.
Move-In/Move-Out/Post Construction Cleanings:
These are deep cleanings in a house or apartment where there is little or no furniture, or in a home that has had recent construction. These cleanings are done hourly from a list of priorities, typically completed via email.
Ongoing House Cleanings:
After the initial hourly cleaning, we charge a fixed rate for regular service (weekly, bi-weekly or monthly). We may not be able to accommodate tri-weekly schedules. This rate includes the basic tasks listed on the Service Tab.
We partner with specialists for housecleaning needs that go beyond the regular maintenance of your home. Please contact our office to schedule an appointment if you desire any of the following services:
Area rug cleaning
Wood floor renewal
We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If your scheduled cleaner is going to be more than 15 minutes late, we will contact you. If no arrival time is indicated, then the cleaning will be completed between the hours of 8:00 a.m. and 5:00 p.m. Our cleaners appreciate your flexibility. When possible, please allow for an open time frame rather than an exact arrival time.
Payment is due on the day that cleaning session has been scheduled for service by credit or debit card. Sorry, we no longer accept checks or cash. There is a strict No refund policy in place. Please refer to Late Cancellation, Rescheduling and No Show policy.
Overdue payments are subject to a late fee of $25.00. In addition, interest will be charged at the rate of twelve percent (12%) per day on all overdue amounts. A Woman's Touch Residential Cleaning Service, LLC reserves all rights available under Florida law to collect any amounts due and owing pursuant to this agreement.
Late Cancellation/No Show Fees:
If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours' notice (excluding weekends) is required. We must adhere strictly to this policy in order to prevent lost wages for your cleaner.
If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning's cost will be charged. If an open ended (hourly) cleaning is cancelled less than 48 hours in advance, a cancellation fee of $25.00 will be charged.
If a cleaning is rescheduled by the client less than 48 hours in advance, rather than cancelled, a fee of $25.00 will be charged.
On the rare occasion that A Woman's Touch Residential Cleaning Service, LLC must cancel a scheduled cleaning appointment with less than a 48 hour notice, and has no available openings for another cleaning appointment within the next five business days, the next cleaning will be provided at half price.
On the rare occasion that A Woman's Touch Residential Cleaning Service, LLC must reschedule an appointment with less than a 48 hours advance notice, a $25.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.
Returned Check Fee:
Returned checks are subject to a $25.00 processing fee, and may incur late payment fees if the issue is not immediately remedied.
Your assigned cleaner will be your default cleaner with the exception of illness, vacation, personal emergency, or an ongoing schedule change. In the event that your default cleaner has an ongoing schedule change or no longer works here, s/he will be replaced with another trained cleaner who will have your home's customized Work Order. You are welcome to audition multiple cleaners until you find your ideal match.
Loss or Breakage:
A Woman's Touch Residential Cleaning Service, LLC is licensed, bonded and insured well beyond the minimum amounts purchased by many housecleaning companies. Ask our office for details on insurance limits.
SERVICE QUALITY GUARANTEE
A Woman's Touch Residential Cleaning Service, LLC strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 48 hours of service in order for us to address and correct the problem.
If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one half hour of cleaning services at no extra charge to compensate for your inconvenience.
If we do not receive notice of a problem within 48 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.
If you have purchased hourly cleaning, we can only guarantee that a cleaner will stay for the specified amount of time. We may not be able to complete all tasks if time runs short. Therefore, if the problem involves the time needed to complete the cleaning service rather than the quality of the service itself, we can only correct the problem if you purchase additional cleaning time.
Why Choose A Woman's Touch Residential Cleaning Service, LLC?
Not all cleaning companies are created equal. How do you make the right choice? Just ask the right questions! How long have they been around? Are they influenced by big investors, or by real people running a family business? Do they have the lowest rates? If so, chances are their cleaner wages are low, too. Sustainability isn't just about earth friendly products. It's about sustainable wages and lifestyles for all. So, what really sets us apart from the competition? Our staff! here.
Do you provide earth friendly products?
Yes! We have tested a wide range of products and have found the ones that are the safest and most effective. We use only earth friendly products by default. For tougher grime, we ask our clients for permission to pull out the heavy-duty cleaners, on a one-time or as-needed basis. By providing our own quality supplies, we eliminate this burden for our clients and are certain to have the right products for the job. Have allergies? They're no match for our vacuum's HEPA filtration system.
I want ongoing service. How does it work?
We start by performing a one-time deeper Initial Cleaning, after which you have the option to schedule a discounted Recurring Service on a regular day/time with a default cleaner. To get started, please submit a quote request via our website, or contact us by phone or email. Upon receiving your quote, please let us know which of the offered pricing options you prefer, and which days work to schedule the Initial Cleaning. We'll take it from there!
Do I have to be home when the cleaner comes?
Nope! Only if you want. Most clients prefer to "stay out of the way," so they can do more fun things before returning home to a sparkling clean house. It's customary to provide us with a spare key to either keep in a secured place or to bring with us each time if you live in an apartment or condo. If you prefer, you're more than welcome to be home, and we'll be happy to work around you.
What if I have to cancel a cleaning?
Should you need to reschedule or cancel, please make sure to provide a full 2 business days' notice, excluding evenings/weekends when our office is closed. For instance, if your cleaning falls on a Monday, our office must know by the prior Thursday during business hours (8:00am-5:00pm). If less notice is given, the late fee is $25 if you reschedule to another day. If the appointment is skipped altogether, the late cancellation fee is 50% of the entire cleaning cost. This helps reimburse your cleaner for lost work. Thank you in advance for your understanding!
How do I prepare for my cleaning?
It's customary to please pick things up off the floor and de-clutter counters and surfaces, within reason. This allows your cleaner to focus on the nitty gritty dirt and grime. Dishes are considered a daily chore, so please clear your sink and counters of any dirty dishes to the best of your ability. Your cleaner will be happy to move a few dirty dishes out of the way to clean underneath. If picking up and doing dishes are part of why you've hired us, we'll be happy to do those by request!